Customer Support Specialist

As the Customer Support Specialist, you will act as the primary customer contact at RAM with-regard-to purchase order processing and order status.  Through frequent interaction with our customers, you will directly influence the customer experience.  Your primary role is to make it easy for our customers to do business with RAM and to further the culture of excellent customer service, communicating with curtesy, respect, and professionalism.  You will interact with customers through email and phone conversations; you will oversee the review of new purchase orders and any revisions to existing orders and ensure that each is processed in a timely manner. You will work closely with all departments to ensure that customer expectations and order status is communicated.  You will update Syteline with new orders and with revisions generated both by our customers and RAM operations.

• High School Diploma or equivalent.
• 1-2 years of experience in customer service or related activities.
• Demonstrated capacity for accuracy in data processing.
• Working knowledge of Outlook, Excel, and Word.

• Work closely with the Director of Operations, planners, and production supervisors to understand and communicate order status; update Syteline quickly with any schedule changes needed.
• Receive customer inquiries by phone and email and respond to customers providing the information requested – responding same day if possible.
• Access customer web-based portals to download new orders and revisions to orders and to update order status. Download demand forecasts when provided and align data in Syteline. 
• Manager orders and order revisions through the Contract Review Process, updating Syteline as necessary to maintain an accurate and complete schedule.
• Understand Syteline modules related to part-number cross-reference, order entry and revision, ship- and due-date status, and customer demand. Be able to interpret and communicate the information with accuracy. 
• Perform other related tasks as assigned.
• Apply analytical and judgment skills to identify and resolve problems.
• Other duties as assigned.